FREQUENTLY ASKED QUESTIONS

Passort FAQs

How do I make an application for a passport?

Simply hover the mouse pointer over the Passports link on the menu bar and Click on the appropriate passport application type. Then select an appropriate option form the dropdown list on the ‘Select Passport Type’ page.

I keep clicking the submit button to submit my application but failing?

Make sure that all boxes have been filled with the appropriate information check the form fields marked on the error panel displayed to know which fields have been omitted.

How do I add my photograph to the form?

The portal only accepts images that are 120pixels (width) by 140 pixels (height) in dimension. Make sure the image conforms to this size before uploading. To upload, click on the browse button then go through your system to where the picture is saved and select it, click on Open. Click on Upload Picture button. If the picture size is ok, it will be displayed on the page.

How do I check my payment status?

Move the mouse pointer over Passports on the menu bar, and then click on Application home on the menu bar. Move the mouse pointer over the Services Link on the menu bar, on the drop down menu that appears, click on Check Payment Status. Enter your reference number and Application ID issued to you when you submitted your application. Choose the correct option for application type and click on Search Record.

VISA FAQs

How do I make an application for a passport?

Simply hover the mouse pointer over the Passports link on the menu bar and Click on the appropriate passport application type. Then select an appropriate option form the dropdown list on the ‘Select Passport Type’ page.

I keep clicking the submit button to submit my application but failing?

Make sure that all boxes have been filled with the appropriate information check the form fields marked on the error panel displayed to know which fields have been omitted.

How do I add my photograph to the form?

The portal only accepts images that are 120pixels (width) by 140 pixels (height) in dimension. Make sure the image conforms to this size before uploading. To upload, click on the browse button then go through your system to where the picture is saved and select it, click on Open. Click on Upload Picture button. If the picture size is ok, it will be displayed on the page.

How do I check my payment status?

Move the mouse pointer over Passports on the menu bar, and then click on Application home on the menu bar. Move the mouse pointer over the Services Link on the menu bar, on the drop down menu that appears, click on Check Payment Status. Enter your reference number and Application ID issued to you when you submitted your application. Choose the correct option for application type and click on Search Record.

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+260 211 253177

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